Make your agents 2–3x more productive without replacing a single one.
Real-time AI copilot, automated QA on 100% of calls, and intelligent outbound optimization — purpose-built for BPO teleservices.
Three Flagship Solutions
Everything your outbound team needs to perform at their best.
Real-Time Agent Copilot
AI that listens to live calls and whispers real-time guidance — dynamic script suggestions, objection handling, compliance alerts, and next-best-action recommendations.
- Dynamic script adaptation based on customer responses
- Live objection handling prompts
- Regulatory compliance monitoring (PIAM/LIAM)
- Next-best-action recommendations
Automated QA & Compliance
Score 100% of calls automatically — not just the 2-5% your team manually samples. Script adherence, regulatory compliance, sentiment analysis, and agent performance scoring.
- 100% call coverage vs. 2-5% manual sampling
- Automated compliance & consent verification
- Sentiment and performance scoring
- Agent scorecards & coaching recommendations
Intelligent Outbound Engine
Predictive dialing, best-time-to-call optimization, AI lead scoring, and voicemail detection in one intelligence layer. Turn hours of dead air into productive conversations.
- Predictive dialing & best-time-to-call
- AI-powered lead scoring & prioritization
- Voicemail detection & number rotation
- Campaign performance analytics
Platform Capabilities
Built for outbound teleservices, not retrofitted from generic CCaaS.
Live Call Coaching
AI monitors conversations in real time and surfaces contextual prompts — objection rebuttals, upsell cues, and compliance disclosures — directly to the agent's screen.
Compliance Guardrails
Automatic monitoring for PIAM/LIAM requirements, insurance disclosures, consent verification, and DNC list adherence. Never miss a regulatory requirement again.
Predictive Lead Scoring
Machine learning trained on call outcomes to prioritize leads by propensity to convert. Your agents spend time on calls that matter, not dead air.
Trilingual Support
Native support for English, Bahasa Malaysia, and Mandarin. Each language uses culturally appropriate conversation patterns, honorifics, and speech rhythms.
Auto Call Summarization
Eliminate after-call work. Every conversation is automatically transcribed and summarized with key outcomes, action items, and sentiment analysis.
Voice AI Pre-Screening
Conversational AI verifies interest before transferring to human agents. Pre-qualify leads so agents only engage with warm prospects.
Call Analytics
Live campaign overview
1,847
312
89.2
186
| Agent | Outcome | QA Score | Duration |
|---|---|---|---|
| Sarah L. | Converted | 94 | 4:32 |
| Ahmad R. | Callback | 87 | 2:18 |
| Mei Ling C. | Converted | 91 | 6:01 |
| James T. | Not Interested | 78 | 1:45 |
| Priya S. | Converted | 96 | 3:22 |
Unified Dashboard
Every call. Every agent. Every campaign. One view.
Your operations team gets a centralized command center with live call monitoring, AI-scored quality metrics, and campaign conversion funnels — all updating in real time.
100% QA Coverage
Every single call scored automatically — no more 2-5% manual sampling.
Campaign Intelligence
See which scripts, time slots, and lead segments drive the highest conversions.
Real-Time Alerts
Compliance violations and struggling agents flagged instantly for supervisor intervention.
Market Opportunity
BPOs are at near-zero AI adoption. The window is now.
AI contact center market
growing at 20% CAGR
of BPO calls go unmonitored
with manual QA sampling
QA cost reduction
with automated scoring
BPO AI adoption today
massive greenfield opportunity
“Augmentation, not replacement.”
The market has had a collective reality check — vendors promised 70-80% efficiency gains, actual results average ~25%. We position as making your existing agents dramatically more productive, not eliminating them. Your agents are your business. We make them better.
Why Rivorix
The only AI platform built specifically for outbound teleservices.
BPO-Native Architecture
Built for multi-client, multi-campaign operations with hundreds of concurrent agents — not retrofitted from B2B SaaS tools.
Financial Product Expertise
Purpose-trained for insurance, credit card, loan, and takaful telemarketing with built-in PIAM/LIAM compliance monitoring.
Transparent Pricing
Per-agent or per-minute pricing starting at $50/month. No six-figure annual contracts, no 50-seat minimums, no 36-month lock-ins.
Southeast Asia First
Native trilingual support — English, Bahasa Malaysia, and Mandarin — with culturally adapted conversation patterns and honorifics.
Zero Integration Headaches
Turnkey deployment that works with your existing systems. No engineering team required. Your agents are productive from day one.
Measurable ROI in 90 Days
25-40% conversion improvement and 50% QA cost reduction within the first quarter. We prove our value before you commit.
How our pricing compares
Enterprise CCaaS
$75-240
per seat/month + annual contracts
Our Platform
$50-100
per agent/month, no lock-in
AI Analytics Tools
$100K+
annual commitment required
Ready to transform your outbound operations?
See how Rivorix can make your agents 2-3x more productive in a personalized demo. No commitment, no pressure — just results.